Delivery Informstion

Planet Missy
Last updated: 11/02/2026

 

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Processing includes order verification, quality checks, packaging, and courier handover.

Tracking information is issued once your order has been dispatched.

During peak periods, processing may take slightly longer.

  1. DELIVERY TIMEFRAMES

Delivery times begin once the order has been dispatched.

Standard Delivery (Majority of Products)
Estimated delivery: 7–14 business days after dispatch, depending on destination and local courier handling.

Selected Products (e.g. Phone Cases)
Certain items may have shorter delivery timeframes, such as 2–5 business days after dispatch. Where this applies, it will be clearly stated on the individual product page.

Delivery timeframes are estimates and not guaranteed delivery dates.

  1. DELIVERY RESPONSIBILITY

For UK customers, goods remain the responsibility of Planet Missy until they are delivered into your physical possession or that of a person you nominate.

For international customers, responsibility transfers once delivery is confirmed at the address provided at checkout.

Customers are responsible for ensuring their delivery address is accurate and complete.

  1. DELAYS

Delivery may occasionally be affected by factors outside our control, including customs processing, weather conditions, or courier network delays.

Such delays do not automatically mean a parcel is lost.

  1. LOST PARCELS

A parcel may be considered lost if:

• Tracking shows no movement for a prolonged period, or
• The courier confirms the parcel cannot be located.

If a parcel is confirmed lost in transit, Planet Missy will arrange a replacement at no additional cost.

If a replacement parcel is also confirmed lost, a refund will be issued in accordance with UK consumer law.

Courier investigations may be completed before a parcel is classified as lost.

  1. CONFIRMED DELIVERY

If tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.

Planet Missy is not responsible for parcels marked as delivered but subsequently reported missing. Customers should contact their local courier in such cases.

  1. INCORRECT ADDRESS

Planet Missy is not responsible for failed delivery due to incorrect or incomplete address details provided at checkout.

If a parcel is returned to us due to an address error, redelivery costs may apply.

  1. STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under UK consumer law.

  1. CONTACT

For all delivery-related queries, please contact:
customersupport@planetmissy.com